Bereitgestellt von: CA Deutschland GmbH / M. Waschke, H. Scheil, D. Schiavello, D. LeClair, K. Demacopoulos
How to apply best practices across Governance, Business Service Management, and Security Management.
In today’s competitive business climate, IT is evolving from a support organization for the latest and flashiest applications and technology; it has moved its focus to business service delivery. IT executives are challenged to demonstrate increased value for each IT investment while striving for continuous service improvement and a secure environment. In response, IT has turned to best practices like ITIL, COBIT and ISO17799 to tackle service improvement, IT governance, and risk management.
Applying best practices across Governance, Business Service Management and Security Management and their sub-disciplines is a new challenge that requires an enterprise approach to IT management.
The potential of IT innovation is widely acknowledged and is fundamental to supporting businesses. Enterprise IT Management (EITM) and the CA Unified Service Model realize that potential. Together they can accelerate the transformation of IT into a powerful engine for business innovation.
By speaking the language of the customer and promoting business oriented investment decisions, the CA Unified Service Model helps qualify IT as a full participant in enterprise business decisions.
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Publiziert: 01.04.08 | CA Deutschland GmbH / M. Waschke, H. Scheil, D. Schiavello, D. LeClair, K. Demacopoulos